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Clarify all your doubts

Where can I pick the apartment keys up?

So as no to have to make you wait, the best for you is to confirm the arrival time, especially entry day. We will be waiting for you at the door of the building and tell you where to park your car. You can also fill out the form that we will send you at the time of booking to improve, if possible, your stay.

Can I have breakfast and dinner at cases Noves?

Although Destino Guadalest - Jacuzzi Apartments is a creation of Cases Noves, it is not possible to have breakfast or dinner or to share other services since the concept of accommodation is totally different.

How am I going to confirm my reservation?

At the time of booking you will receive a confirmation by email and a second mail where you can point out your preferences to try to make your stay more comfortable.

What time should I check in and check out the apartment?

The apartment will be available from 17:00 hrs and must be left before 12:00 hrs. However, the check-in time must always be confirmed, as the apartment may be available before the event.

What happens if I arrive later?

No problem, but it is important that we are in contact by phone to coordinate the keys delivery and avoid unnecessary waiting for your and our part.

What happens if I cancel my reservation?

Your must to check your reservation, depend of your rate the cancellation fee could be different, however the following link has more detailed information on booking conditions and cancellations.

How can I pay my reservation?

At the time of check-in in the apartment either in cash or by card (Master Card, Visa, Maestro).

Is there an extra charge?

No, the price indicated on our page includes 10% VAT. If you have hired another extra service you will have to add it to the price of the stay. 

Do I need to make a deposit?

On the arrival day we ask for a 200€ deposit, which will be returned the day of your departure after checking the apartment.

Is Credit card payment secure?

We will NOT make any advance charge when booking, it is only required to guarantee the reservation and a pre-authorization is made to verify its validity. Our reservation system has PCI verification. 

If I need something, who am I addressing to?

At check-in time we will give you our contact phones available 24 hours a day.

What happens if something is broken or lost?

Please let us know as soon as possible in order to repair, replace or value its cost

Do kids pay anything?

Children under 3 years old can stay for free. We have high chairs but you will have to bring your crib, however it is necessary to communicate it in the reservation.

How many people can sleep in the apartments?

The maximum capacity is 4 people, the babies in their own crib do not count. Extra beds are not allowed.

Do I need to bring anything?

We tried to think about everything, but we can always miss something, if you have any questions, please let us know before loading with something that we can then have. Look at the apartment features to see their amenities. We also have the "shopping at home" in case you want to purchase service on arrival.

Is there cleaning service?

A change of sheets and towels will be made every 3 days. If you need any extra cleaning, tell us and we will inform you of the extra cost.

Do I need a plug adaptor?

The voltage is 220v with the European standard Plug, notwithstanding, we have adapters onsite. 

What should I do if I lose my keys?

For your and our safety, if you lose your keys, we will have to change the door lock. This repair will cost 60€.

Pets friendly? 🐾

Of course!!! But you must to take notice about our pets policy

Is it possible to smoke in the apartments?

It is not allowed to smoke in the apartments except in the terrace area enabled for this.

Can stag/hen parties be arranged?

Under no circumstances, NO parties or stag/hen-parties will be allowed , in case of deception when making the reservation , it may be grounds for expulsion and loss of the deposit.